Terms & Conditions
PAYMENT
By completing a purchase on our website, you agree to the following terms and conditions:
Payment for all products and services must be received in full prior to shipment or delivery.
We accept payment via credit/debit card, PayPal, and other approved methods.
All prices listed on our website are subject to change without notice.
We are not responsible for any additional fees or charges, such as taxes or duties, that may be incurred during the shipment of your order.
We reserve the right to cancel any order at our discretion.
Refunds will be issued in accordance with our refund policy.
We make every effort to accurately display the colors and details of our products, but please note that the actual colors you see may vary depending on your computer monitor or device.
We are not responsible for any damages or losses that may occur during shipment.
By making a purchase on our website, you represent and warrant that you have the legal right to use any credit or debit card or other payment method used to complete the purchase.
SHIPPING
By purchasing from our website, you agree to the following terms and conditions regarding shipping:
Free shipping is available for all orders within Switzerland.
For orders outside of Switzerland, customers are responsible for postage, calculated at checkout and for any customs or import fees that may be incurred.
We are not responsible for any delays in shipping caused by external factors such as weather, customs clearance, or carrier-related issues.
We are not responsible for lost or stolen packages.
We are not responsible for any damages that may occur during shipment. If you receive a damaged item, please contact us immediately.
All shipping times are estimates and we cannot guarantee delivery dates.
If an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping fees.
Please review your shipping address carefully before placing your order to ensure prompt and accurate delivery.
These terms and conditions are subject to change at any time and it is your responsibility to review them before making a purchase.
RETURNS & REFUNDS
By purchasing from our website, you agree to the following terms and conditions regarding returns and refunds:
Customised orders and sale items are final sale and are not eligible for refund or exchange.
In the event that you receive a faulty product, we will offer a refund or exchange within 14 days of receipt of the item.
If a product is found to be faulty, we will also replace the item at no additional cost to the customer.
If you wish to return a non-faulty item, we will offer a refund or exchange within 14 days of receipt of the item, provided that the item is in its original condition and packaging.
The customer is responsible for return shipping costs unless the item is faulty or damaged.
We will process refund within 14 days of receiving the returned item, and the refund will be made to the original payment method.
We will not be held responsible for any damages incurred during return shipping.
PRIVACY POLICY
By using our website, you agree to the following terms and conditions regarding our privacy policy:
We collect personal information such as name, email address, and shipping address when you make a purchase or sign up for our newsletter.
We use this information to process orders, send updates about your purchase, and inform you about new products and promotions.
We will not share or sell your personal information to any third parties.
We use cookies to improve your browsing experience and to personalize the content and advertisements that you see on our website.
We may use third-party service providers to assist us in providing and maintaining our website and associated services, such as payment processors, shipping providers, and analytics providers.
We may use your personal information to comply with legal or regulatory obligations, resolve disputes, or enforce our agreements with you.
We use appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction.
We may update this privacy policy from time to time, and any changes will be posted on our website.
By using our website and providing us with personal information, you consent to the collection and use of your personal information in accordance with this privacy policy.
cookies
By using our website, you agree to the following terms and conditions regarding cookies:
We use cookies to improve your browsing experience and to personalize the content and advertisements that you see on our website.
Cookies are small text files that are stored on your computer or device by our website. They are used to remember your preferences and to track your browsing behavior.
We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your computer or device until they expire or are deleted.
You have the option to disable cookies in your browser settings, but please note that this may affect the functionality of our website and your ability to access certain features.
We may use third-party service providers to assist us in providing and maintaining our website and associated services, such as analytics providers, which may also use cookies to track your browsing behavior on our website.
We may use the information collected by cookies to analyze website usage, improve our services and to customize your experience on our website.
By using our website, you consent to the use of cookies in accordance with this cookie policy.
COPYRIGHT
By using our website or purchasing our products, you agree to the following terms and conditions regarding copyright of jewellery designs, photographs, and documents:
All jewellery designs, photographs, and documents featured on our website and in our marketing materials are the property of our company and are protected by copyright laws.
Reproducing, copying, or distributing any of our jewellery designs, photographs, or documents without our express written consent is strictly prohibited.
Purchasing a piece of jewelry from us does not transfer ownership of the design or any related intellectual property rights to the customer.
We reserve the right to pursue legal action against any individual or entity found to be infringing on our copyright.
We also reserve the right to make changes to our jewellery designs and update our photographs and documents at any time without notice.
By using our website or purchasing our products, you agree to respect and comply with these copyright terms and conditions.
Any unauthorized use of our jewellery designs, photographs, or documents may result in legal action and may be subject to penalties and damages under copyright laws.
COMPETITIONS
By entering any competition run by our company, you agree to the following terms and conditions:
The competition is open to residents of the [countries eligible for the competition] who are over the age of [entry age requirement for the competition].
Employees of our company and their immediate families are not eligible to enter the competition.
The competition period begins on [start date determined] and ends on [end date determined]. Entries received outside of this period will not be considered.
The winner will be chosen at random from all eligible entries received during the competition period.
The winner will be notified by email or phone call within 1 week of the competition end date.
The prize is non-transferable and cannot be exchanged for cash.
If the winner does not claim the prize within 1 week, the prize will be forfeited and a new winner will be chosen.
Our company reserves the right to disqualify any entry that is deemed to be in violation of these terms and conditions.
Our company also reserves the right to cancel or modify the competition at any time without notice.
By entering the competition, you agree to these terms and conditions and to the use of your personal information for the purpose of administering the competition.